OUR POLICIES
SHIPPING POLICY
1. Shipping will be free for any orders $50 and above except for Hawaii and Alaska.
2. Any orders below $50 will have a shipping charge of $5.
3. For Hawaii, Alaska, and locations outside the US, please contact our customer support to find out our shipping rates.
4. Express delivery is available upon request. Please contact our customer support for more details.
RETURN POLICY
Cancellations
If the order has not been dispatched yet, the customer is still allowed to cancel, but once the item has been shipped out, cancellations will not be entertained anymore.
Returns
- The 7-day return policy applies ONLY for wrong items, defective, and/or damaged products. We do not issue refunds or credits for any returned items. It will be replaced with the same item you ordered.
- Products can only be returned if they have a significant manufacturing defect (ie, the product is broken or missing parts). It will be exchanged for the same non-damaged item.
- We will ONLY accept defective returns for items that are received in their original packaging with all the accessories, plastic packaging, and anything else that came with the item included.
- To return a product, the customer must contact one of our support members and provide us with an invoice number. Then, they need to obtain an RMA number or a prepaid shipping label from us so we can properly track the shipment of the returned item.
- It is the customer’s responsibility to pay for shipping costs when returning an item back to us. If the return is due to our error, we will cover the shipping fees to send the replacement, but if not, the entire shipping cost will be paid for by the customer.
